How I work
Terms and conditions
The basics of how I plan and book holidays for you.
Last updated: 21 October 2026
About these terms
These terms explain how I work when you ask me to plan or book a holiday. Please read them with the booking conditions of the company you book with, which I’ll give you before you pay.
Who I am
Tarryn Bates trading as Travel by Tarryn is an Independent Travel Agent affiliated with InteleTravel ABTA P7384. You can contact me at [email protected].
Who I can help
I can arrange holidays for UK residents only.
My role as your travel agent
I act as an agent. When you book, your contract is with the tour operator, cruise line, airline or other company providing your holiday, and their booking conditions apply. I’ll tell you who that is, and give you their terms, before you book. InteleTravel’s agency terms of business also apply.
Quotes and prices
Quotes and ideas I send you are based on the information available at the time. Prices and availability can change until a booking is confirmed by the company providing your holiday.
Paying for your holiday
I don’t charge any fees. All payments are taken directly by the supplier you book with (InteleTravel or the relevant preferred partner), under that supplier’s booking conditions, which I’ll give you before you book.
Financial protection
Details of the financial protection that applies to your booking will be confirmed to you in writing before you pay. Where a flight-inclusive package is ATOL protected, you’ll be told which company provides the protection and given its ATOL number.
Changes and cancellations
Travel by Tarryn doesn’t charge anything for changes or cancellations. Any cancellation or amendment charges are the supplier’s, as set out in their booking conditions.
Before you travel
You’re responsible for having a valid passport, any visas and health requirements for your trip, and suitable travel insurance. I don’t check or confirm entry, passport, visa or health requirements, so please check them yourself before you book and again before you travel. The UK government’s foreign travel advice is the best place to start.
If something goes wrong
I hope everything goes smoothly, but if there’s ever a problem, here’s how to get it sorted as quickly as possible.
- Get in touch with me first. Let me know at [email protected] and I’ll take it up with the supplier for you.
- Know your supplier’s terms. Before you book, please read the booking conditions of the company providing your holiday, especially their cancellation and refund rules. These are what any problem will be measured against.
- Sort it on the spot if you can. If something isn’t right while you’re away, speak to the provider there and then, for example hotel reception or airline staff. This is often the quickest way to put things right.
- Contact the supplier’s customer service team. If that doesn’t solve it, contact the supplier’s customer service line. You’ll usually find the details in your booking confirmation.
Using this website
The information on this website is general and may change. Offers shown are subject to availability and to the terms of the company providing them. How I use your personal information is explained in the privacy notice, and cookies in the cookie policy.